NorthStar has a Quality Assurance system which is externally accredited by BSI. 
NorthStar’s policies and procedures have been developed to provide best practice outcomes for obtaining and maintaining employment for clients.
Internal Audits are conducted by the Quality Assurance Co-ordinator on all aspects of NorthStar service management and service delivery. The findings from these internal audits are discussed at NorthStar Quality Assurance Committee meetings and feedback given to staff and clients. Any areas that require changes or updating are recorded and actioned through the quality assurance process.
Feedback about NorthStar’s service management and delivery can be provided confidentially or in person by a variety of methods including discussions with a staff member, mailboxes located at each office and interviews as part of the quality assurance system.
NorthStar policies and procedures are available to all clients. If you would like to find out more about NorthStar’s Quality Assurance system, please contact a member of the Quality Assurance Committee or telephone or e-mail your enquiry to NorthStar.
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DSS:2004 (Disability Service Standards) which covers the twelve service standards as determined and required by the Department of Housing, Community Services, and Indigenous Affairs (FaHCSIA), the scope being for “The provision of personalised support services in a supported employment environment”.
